RETURN/REFUND/EXCHANGES

I do not accept returns or exchanges on custom embroidery hoops or downloadable items. If you order a finished hoop, pin or needle minder that you'd like to return or exchange, email me at threadforfilthembroidery@gmail.com

LOST PACKAGES

All packages are sent with a tracking number via Canada Post. If the package is lost, I will file a claim and follow the steps to retrieve it. If it is fully lost, I'll either issue a refund or restitch the hoop. 

CUSTOMS AND IMPORT CHARGES

Buyer is responsible for all customs and import charges. I am not responsible for delays in shipment due to customs. 

ORDER CANCELATIONS

No order cancellations after I've started stitching. But you can cancel up until that point. 

FINSIHED WORK

I reserve the right to post photos of the finished work and use my images for my social media and promotional material. I will wait until after the hoop is gifted if you give me heads up!